Withdrawal of the purchase

Onlytenis will only accept returns for purchase withdrawal, which, within a period of 14 calendar days, meet the following guidelines:

The customer may exercise their right to cancel the purchase, in accordance with current legislation within 14 calendar days from the moment of receipt of the item, starting from the day that appears on the delivery note of the transport agency.

The customer may carry out, to the article, the same tests or inspections that would be carried out in a physical store, to make a final decision on its purchase (without installing, without manipulating, without having been used ... etc.).

All merchandise must be returned in its original packaging, with all its protective accessories.

 Returns of incomplete items, with lack of accessories, will not be accepted.

All monetary returns will be made through the same form of payment with which you placed the order. If the order was made by cash on delivery, a bank account number must be indicated to make the refund by transfer. Taking into account that, in returns for withdrawal, the shipping costs are not refundable.

If you prefer to contract the transport agency without the mediation of Onlytenis, the shipping costs will be at your expense, with a maximum of 14 days to send us the merchandise from the moment you communicate your decision to withdraw from your purchase. In this case, while the item is in your possession, and until it arrives at our warehouses, you will be solely responsible for the condition of the merchandise.

Returns of orders of more than 30 kilos or bulky, will have a fee applicable to the return depending on their weight and volume.

Orders less than € 40 will be returned by the buyer.


However, for any questions about the correct delivery of the products to Onlytenis, consult our Customer Service department by calling 96 533 94 72 or writing to [email protected]



96 533 94 72

EMAIL: [email protected].COM


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