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These Conditions establish the rights and obligations of all SER SPORT users, in relation to the products and services we offer through our website "www.onlytenis.com", (here in after ONLYTENIS )
Please read these conditions carefully
IDENTIFICATION DATA:
- Owner: SER SPORT, S.L SL
- Head office: Avda. de Alicante, 33 - 03820 Cocentaina (Alicante), Spain
- CIF: B03338498
- Phone: 965 33 94 72
- E-mail: [email protected]
- Alicante Registry in Volume 999, Book 0421, Folio 21, Sheet A-14597, with Inscription 1 dated 05/16/1988
1. Obligations of the User.
1.1 The User undertakes, in general, to use ONLYTENIS, to acquire the Products and to use each of the ONLYTENIS services diligently, in accordance with the law, morality, order public and the provisions of these General Conditions, and must also refrain from using them in any way that may prevent, damage or deteriorate the normal operation and enjoyment of the Store by Users or that could injure or cause damage to property and rights of SER SPORT, its suppliers, Users or in general of any third party.
2. Products and Services.
2.1 SER SPORT reserves the right to decide, at any time, the Products offered to Users through the ONLYTENIS website. In particular, SER SPORT may at any time add new Products to those offered or included in the Store, understanding that unless otherwise provided, such new Products will be governed by the provisions of these General Conditions.
2.2 The Products included in ONLYTENIS will correspond in the most reliable way possible that web display technology allows to the Products actually offered. The prices indicated in the Store are in Euros and include VAT, unless otherwise indicated.
2.3 SER SPORT undertakes not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, that can or has the potential to damage the goodwill of the themselves or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. SER SPORT reserves the right to cancel or reject any order from a User-Client with whom it has a dispute regarding the payment of a previous order.
2.4 Orders placed on the Internet through www.onlytenis.com entail contractual data between the User-Customer and the store that will be confirmed and compiled by both parties before shipment.
2.5 SER SPORT undertakes to accept order orders in accordance with the terms of the general conditions of sale set forth here in. The User-Client declares to know and accept these general conditions of sale before confirming their orders. The confirmation of an order implies, therefore, the acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by the store constitutes proof of the set of transactions carried out between SER SPORT and its customers.
SER SPORT cannot be held responsible for the breach of the signed contract in case of force majeure, interruption of the activity or total or partial strike, especially, of the postal services and means of transport or communications, floods or fire.
The provisions of this clause will not affect your rights recognized by law as a consumer, nor your right to withdraw from the contract.
In the event of a dispute, the client may first contact SER-SPORT, S.L to reach an amicable resolution.
These General Conditions are governed by Spanish law. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the consumer's address.
3. Procedure and Form of Payment of the Products.
3.1 Within a maximum period of twenty-four (24) hours, SER SPORT will send an email to the User, confirming the purchase. Said email will assign a purchase reference code, and will detail the characteristics of the Product, its price, shipping costs and the data of the different options to make the payment of the Products to SER SPORT. However, the contract will be valid from the moment the payment is correctly made.
3.2 The User who purchases a product through ONLYTENIS must make the payment through the payment systems that we detail in point 3.5
3.3 SER SPORT will file the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is made. The contract will be made in the Spanish language.
3.4 The order confirmation sent by SER SPORT is not valid as an invoice, only as proof of purchase. The user can download the invoice from his account or request a paper invoice from the company. You can request that it be sent to you by e-mail or by post.
We will try at all times to keep the store updated to avoid any errors that may occur on our website. In case of detecting the existence of an error, it will be communicated to the Client as soon as possible.
3.5 PAYMENT METHOD:
Payment can be made in the following ways:
a) Deposit/Transfer: Making a deposit/transfer, indicating your name and order number, at the entity: CaixaBank. Account: 2100-2266-83-0200110638 To speed up the shipment of the order, you can send the proof of payment by e-mail to [email protected]
b) Cash on delivery: This payment method entails costs of €6.90, the customer will make the payment of the order to the delivery man at the time of delivery. The minimum order to choose this option must exceed €60.
c) By credit card: The charge is made online, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated are correct.
d) PayPal: Payment service through your Paypal account with all the guarantees offered by the platform.
e) Bizum: Pay for your orders using this agile and secure system, whatever your bank. Operations guaranteed by Redsys
f) Financing with Aplázame: You can now finance your purchases in our store with Aplázame. It is fast, simple and secure.
In order to provide maximum security to the payment system, "www.onlytenis.com" uses secure payment systems from leading financial institutions in electronic commerce.
In this sense, confidential data is transmitted directly and encrypted (SSL) to the corresponding financial institution. The SSL encryption system that we use gives total security to the transmission of data through the network. Your data enjoys total confidentiality and protection.
Credit card details are not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of our financial institution, through its Secure Payment Gateway.
Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize no coI deal with you.
3.6 DELIVERY AND SHIPPING COSTS:
Orders will be delivered to the delivery address you choose during the registration process. A different address may be indicated for the receipt of orders. Shipments to post office boxes are not allowed
The shipment of the purchased products will only be made when full payment has been made and it has been received (with the exception of deferred payment and cash on delivery). Until the payment is received, the purchase will not be understood as made.
It may happen that some of the Products associated with an order are not available at the time of processing it. In the event that the selected Product is not available, the refund will be made as soon as possible and in the case of offering an availability date, the new delivery term will be informed, being able to opt, if you wish, for this new term. for the refund of the purchase amount, or for obtaining a product with similar or superior characteristics. You can contact our Customer Service to check availability or other related information.
The Store does not assume any responsibility when the delivery of the Product does not take place as a result of the data provided being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond SER SPORT as it is the absence of the addressee or retention of the shipment in customs. In no case will this delay be accompanied by the obligation to indemnify any amount.
Detail of shipping costs:
NOTE: These conditions will not apply to bulky items (boxes of balls, cars, machines, etc.) where postage will be applied according to volume.
Delivery times
The delivery time is 1 to 2 business days for all orders processed before 5:00 p.m., with the exception of those made on Fridays or the eve of holidays. As well as those that are affected by local holidays both at origin and destination, being delivered the next business day.
Delivery times in the Balearic Islands will be from 2 to 3 business days, depending on the service problems of the transport agency caused by reasons unrelated to the service.
CANARY ISLANDS
We do not ship directly to the Canary Islands but you can place your order through E-LOG “CLUB E-LOGGERS”. Check the conditions here
C/ Coberteras nº 2
28823 Coslada
Madrid
Phone: +34 913 578 905
INTERNATIONAL SHIPPING
The estimated delivery times for international deliveries are from 2 to 15 business days, depending on the destination. Orders placed from countries outside the European Union, such as the United Kingdom, Switzerland, Andorra, South American countries, etc. They are shown free of taxes and may be subject to customs procedures that are borne by the client, the company will not be responsible for any import duties that may apply to the shipment, in any case.
To find out what the tariffs are for your order, we recommend that Onlytenis visit the official web pages of your country.
The calculation of the shipping costs of your order are calculated based on the weight, destination and volume, this cost will appear in your order before making the payment.
In the event that the order is rejected at destination, Onlytenis will recover the shipment and the shipping, return, customs and any other costs that may be generated will be passed on to the customer. deducting them from the refund of your order once it arrives at our facilities and is verified.
Onlytenis is not responsible for customs clearance times and delays in the delivery of your order.
4. Discount coupons
To use the discount coupons, the customer will need to register.
5. Customer Service.
For any incident, claim or exercise of their rights, the User may, in Send an email to [email protected] or call +34 965 339 472.
6. Home Delivery Service.
6.1 The territorial scope of sending the product through the Store is exclusively for the areas indicated on the page, however, sales can be made to all EU member countries, therefore that the delivery service will only be for said territory. The Products purchased through the Store will be sent to the delivery address that the User indicates once the payment has been verified (with the exception of cash on delivery), the maximum delivery period being thirty (30) days established by default in the Law unless otherwise specified at the time of purchase.
Shipments are delivered to the address indicated by the user in the purchase process. Shipments to post office boxes are not allowed. If the order is large or heavy, the carrier will deliver to the portal or, failing that, the lowest floor. The fact that an additional postage is charged for "weight surcharge" does not imply that it is sent to the address if it is bulky. It is simply a special charge for transporting it.
6.2 The cost of shipping is not included in the price of the Products. At the time of purchasing the Product, the User will be informed of the exact shipping cost and other additional costs that may arise.
7. Intellectual and Industrial Property.
7.1 The User acknowledges that all the elements of the Store and each of the Products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of their contents , and the computer programs used in relation to them, are protected by intellectual and industrial property rights of SER SPORT itself or of third parties, and that the General Conditions do not attribute any other right to said industrial and intellectual property rights. other than those specifically contemplated there in.
7.2 Unless authorized by SER SPORT or, where appropriate, by third-party holders of the corresponding rights, or unless this is legally permitted, the User may not reproduce, transform, modify, disassemble, perform reverse engineering, distribute, rent, lend, make available, or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph. The User must use the materials, elements and information that they access through the use of the Store only for their own needs, agreeing not to directly or indirectly carry out a commercial exploitation of the materials, elements and information obtained through the same.
7.3 The User must refrain from evading or manipulating any technical devices established by SER SPORT or by third parties in the Store.
8. Data Protection.
In order to guarantee and protect the privacy and confidentiality of the personal data of the Users of our website and in order to protect their intimacy and privacy, we have drafted, in accordance with current legislation, the Privacy Policy.
The terms included in it and especially the duty of confidentiality will be mandatory for all internal or external personnel who work or could work with us and who have access to the data you provide us , either while browsing our website, by using our forms or during the contracting or provision of services.
We reserve the right to modify the content of this Privacy Policy, in order to adapt it to new legislation or jurisprudence, as well as to the reports or opinions issued by the Spanish Agency for the Protection of Data or the Article 29 Working Group.
In the event that we are going to use the personal data of the users, Potential Clients or Clients, in a different way from what is established in the Privacy Policy in force at the time of providing us with the data; or in case we go to tra Use them for purposes other than those indicated at the time you provide us with your data, we will make every effort to contact you as affected, to inform you and obtain consent again. Otherwise, we will not use the data for different purposes.
We advise Users that, every time they access our website, they review this text to make sure of the purposes and uses that we can make of their data.
The Privacy Policy will be part of and will be permanently linked to the provisions of our Legal Notice, the General Conditions of Sale and our Cookies Policy. At all times we will indicate the date of the last update of the Privacy Policy so that Users know the effective content that applies to them and the date of the last revision.
SER SPORT, S.L. certifies that this Privacy Policy is adapted to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data (hereinafter GDPR).
9. Passwords.
SER SPORT will facilitate the use of personal passwords for the user who registers as such on the website. These passwords will be used to access the services provided through the Website. The user must keep the passwords under their sole responsibility in the strictest and absolute confidentiality, assuming, therefore, how many damages or consequences of all kinds derived from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User undertakes to notify SER SPORT immediately of any unauthorized use of his password, as well as access to it by unauthorized third parties.
10. Cookies.
10.1 SER SPORT uses cookies in order to improve its services, facilitate navigation, maintain security, verify the identity of the User, facilitate access to personal preferences and follow their use of the Store. Cookies are files installed on the computer's hard drive or in the browser's memory in the folder preconfigured by the operating system of the User's computer to identify it.
10.2 If the User does not want a cookie to be installed on their hard drive, they must configure their Internet browsing program to not receive them. Likewise, the User may freely destroy cookies. In the event that the User decides to disable cookies, the quality and speed of the service may decrease and, even, they will lose access to some of the services offered in the Store.
11. Trust Online.
“Our entity is attached to Confianza Online (Non-profit Association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4º 1, 28014 Madrid. For more information: www.confianzaonline.es
These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as a member entity and in the terms of the Code of Ethics, users may go to Confianza Online for alternative resolution of any disputes. Online Trust Form
If they refer to electronic transactions with consumers, or on data protection when related to this area, claims will be resolved by the Confianza Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims are about digital advertising, or about data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.
We also remind you that you can access the online dispute resolution platform of the European Union by following this link.
12. Information about the disposal of waste electronic equipment (FAEE)
It is not allowed to dispose of electrical and electronic equipment ("AEE"), in household waste containers or in any other that is not specifically designated for it, nor on public roads. Batteries and accumulators that are not attached to EEE must be separated from them. The User may deliver the batteries, after use and at their choice, at specific collection points. EEE waste ("WEEE") must be accompanied by the following symbols to indicate that they comply with Directive 2012/19/UE, Royal Decree 110/2015 and other applicable regulations ("RAEE Regulations") in matter of Waste Electrical and Electronic Equipment ("WEEE"), including the identification of harmful substances, specifically "Cd" for Cadmium "Hg" for Mercury and "Pb" for Lead.
Consequently, with the purchase of a Product that has the status of EEE, in accordance with the foregoing, the User may deliver to The Seller an equivalent type of WEEE (under the terms set forth in applicable regulations) at the point of delivery of the EEE or at the address of the User where the supply of the EEE takes place. In the event that the User requires the collection of WEEE at his home, he must request it through customer service by calling 957 108 238.
In the event that the delivery of the WEEE is not made at the User's address, the User will have a period of thirty (30) calendar days to deposit the WEEE at our physical point of sale in Córdoba, having to show the day of delivery of the WEEE, within the aforementioned period, the simplified invoice accrediting the EEE purchased.
The User must pack the EEE safely for transport, using a stable package that prevents the movement of the interior elements, being able to do so and if necessary fill the package with elements of padding (for example newspapers). The User must make sure that when sending the EEE they are separated from the batteries and accumulators that were removable, as well as to eliminate their corresponding personal data.
The provisions of this section are carried out without prejudice to the right of the User to deposit WEEE freely and at no cost at the collection points specifically established by the Local Entities and EEE Manufacturers in accordance with what is stipulated in the current regulations